Shipping Policy
Shipping Policy
Preparing your order
As soon as your payment is confirmed, we start preparing your order. This preparation time comes before the delivery time and is not part of it.
You place your order
Your order goes straight into our fulfillment queue, and you receive a confirmation email with your order number and an overview of your items.
We prepare it (1–3 business days)
Your items are picked, checked and carefully packed. Orders placed on a weekend or US public holiday are prepared from the next business day.
Your parcel ships
You get a shipping email with your tracking number. It can take up to 24 hours before the first tracking update appears.
It arrives at your home
Delivery takes an estimated 8–10 business days after shipping. Section 2 explains the timing in full.
Busy seasons. Around Black Friday, Cyber Monday and the December holidays, preparing your order can take a little longer than 3 business days. If there's a significant delay, we'll let you know by email.
Want to change or cancel your order? Email info@vilkoo.com as soon as possible. We can only make changes while your order is still being prepared and hasn't shipped yet.
Delivery times and cost
Delivery times are counted from the day your order ships, not from the day you ordered. They are estimates based on normal carrier performance, not a guaranteed delivery date.
| Destination | Shipping cost | Estimated delivery | Tracking |
|---|---|---|---|
| United States (all 50 states) | Free | 8–10 business days | Included |
From order to doorstep
Most orders arrive within about 9–13 business days after you order.
That's 1–3 business days to prepare your order plus 8–10 business days of delivery, under normal circumstances.
Where your order comes from
Vilkoo does not produce its own products. Our lighting and decor come from established manufacturers in Asia. Our fulfillment partner stores, checks, packs and ships them directly to you. That's why delivery takes 8–10 business days instead of the 2–3 days you may know from a local US warehouse.
Business days are Monday to Friday, excluding US public holidays. Vilkoo is not responsible for delays caused by carrier disruptions, extreme weather or an incorrect address entered at checkout.
Tracking
Every Vilkoo order ships with a tracking number, so you can follow your parcel all the way to your door.
Order confirmation
Sent right after payment. Keep this email, as it contains your order number.
Shipping confirmation with tracking number
Sent when the carrier picks up your parcel. Tracking details can take up to 24 hours to show.
Updates on the way
Your tracking updates as the parcel moves. It's normal for a parcel to stay at one scan point for a few days.
Delivered
You receive a final notification once the parcel is marked as delivered.
Tracking not moving? If there has been no update for more than 5 business days after the expected delivery date, email info@vilkoo.com with your order number. We'll start an investigation with the carrier.
Where we ship
For now, Vilkoo ships within the United States only. Delivery is free to almost every address in the country.
We deliver to
- All 48 contiguous states
- Alaska, at no extra cost
- Hawaii, at no extra cost
Please note
- Carriers may not deliver larger items, such as floor lamps, to a P.O. Box
- US territories: contact us first to check availability
Not sure whether we can deliver to your P.O. Box? Email info@vilkoo.com before you order. A street address is always the safest choice.
Lamps and fragile items
Glass shades, ceramic lamp bases and vases need extra care. We pack these items with protective material so they reach you in one piece.
More than one parcel
If you order several items, they may arrive in separate parcels on different days. You'll receive tracking details for each parcel.
What's in the box
Light bulbs are not included unless the product page explicitly says so. The maximum wattage is shown on the packaging and/or on the lamp itself.
Please open your parcel carefully and check your items soon after delivery. If anything is broken, keep all packaging and follow the steps in section 6.
Delivery problems
Nearly all orders arrive safely and on time. If something does go wrong, here's what to do. Always include your order number when you contact us.
Parcel lost
Has your tracking not moved for more than 5 business days after the expected delivery date, or has your parcel not arrived within 30 days of shipping? Email info@vilkoo.com Once the carrier confirms the parcel is lost, you choose between a free replacement or a full refund.
Wrong item
Let us know within 7 days of delivery, with your order number and a photo of the item you received. We send you a prepaid return label and ship the right item, or refund you in full. It costs you nothing.
Damaged on arrival: tell us within 48 hours
If your order arrives damaged, for example a cracked shade or a chipped vase, email us within 48 hours of delivery. Include photos of the outer box, the inner packaging and the item. Please keep all packaging, as the carrier may ask for it.
Marked as delivered, but not there? Check around your home and with neighbors first, then contact us within 30 days. We are not liable for parcels that were confirmed delivered to the correct address and later stolen, but we will always look into it with you and the carrier to find the best solution.
Contact
We reply to shipping questions within 1–2 business days.
Phone
Please contact us before opening a dispute. A bank dispute or chargeback usually takes 30–90 days and does not speed up a carrier investigation. Reaching out to us directly is always the fastest way to a solution.
Questions about your delivery?
We'll get back to you within 1–2 business days.
Email info@vilkoo.comThis Shipping Policy applies to all orders placed on vilkoo.com and delivered within the United States, effective September 20, 2026. It does not limit any statutory right that cannot be excluded by law. Vilkoo is operated by Peter Hulspas, Sole Proprietorship, Kilarna 150, 66292 Åmål, Sweden · Reg. no. 198010105057 · VAT SE801010505701
© 2026 Vilkoo · Peter Hulspas, Sole Proprietorship
Kilarna 150, 66292 Åmål, Sweden · Reg. no. 198010105057 · VAT SE801010505701