Privacy Policy

Privacy Policy

Effective September 20, 2026 · vilkoo.com

GDPR (Swedish controller) CCPA (California) We never sell your data Your rights come first
In short: Vilkoo only collects the personal data needed to deliver your order and help you. We don't sell your data. We only share it with the service providers needed to complete your order (Shopify, payment processors, shipping carriers). Because our business is based in Sweden, the GDPR applies to how we handle your data, and if you live in California, the CCPA/CPRA gives you extra rights. Data controller: Peter Hulspas, Sole Proprietorship, Kilarna 150, 66292 Åmål, Sweden · Reg. no. 198010105057 · VAT SE801010505701 · info@vilkoo.com · +46 76 208 33 80
1

What we collect

We only collect the personal data we need to deliver your order, help you and run our store lawfully. Nothing more, and we don't keep it longer than described below.

Category Data Where it comes from
Identity and contact Full name, email, phone number (if you give it) You, at checkout
Shipping and billing Street address, city, state, ZIP code You, at checkout
Order and transaction Items ordered, prices, type of payment method, order number Created at checkout
Payment data Card type and last 4 digits only. Full card details are handled by our PCI DSS-certified payment processor Payment processor
Collected automatically Cookies, IP address, browser and device type, pages visited Shopify and analytics tools
Communication Emails, support messages, return requests You

What we don't collect. We don't collect special categories of data (such as health, racial or ethnic origin, religious beliefs or biometric data), and we don't knowingly collect data from children under 16. If you think a minor has shared data with us, email info@vilkoo.com and we'll delete it right away.

2

How we use it

Under the GDPR we need a legal basis for every use of your data: to fulfill the contract (your order), our legitimate interest (such as fraud prevention), a legal obligation (such as tax rules), or your consent (for marketing).

Data Purpose Legal basis
Name, address, contact details Processing, shipping and support for your order Contract
Type of payment method Processing payments, preventing fraud Contract
Order history Customer service, returns, legal compliance Contract / Legal obligation
IP address, device data Fraud prevention, security, analytics Legitimate interest
Cookies, session data Making the site work, traffic analysis Legitimate interest / Consent
Email (marketing) Newsletters and offers Consent

You can unsubscribe from marketing emails at any time with the link in every email, or contact us to withdraw your consent. This doesn't affect anything we lawfully did before.

3

Who we share it with

We only share data with the service providers we need to run our store and deliver your order. We never sell your personal data, to anyone, for any reason.

We never sell your data

Your information is only used to serve you. It is never sold, rented or traded.

This includes "selling" and "sharing" as defined for California residents under the CCPA.

We share with

  • Shopify (our e-commerce platform)
  • Payment processors (Shopify Payments, PayPal)
  • Shipping carriers, for delivery and tracking
  • Google Analytics (aggregated, with anonymized IP addresses)

We never share with

  • Data brokers or data aggregators
  • Third parties for their own marketing
  • Anyone who wants to buy personal data

Shopify processes data for us as a data processor under Article 28 GDPR, following our documented instructions and under a data processing agreement. You can read Shopify's own privacy policy at shopify.com/legal/privacy.

4

International transfers

Vilkoo is based in Sweden and sells to customers in the United States, so your data necessarily travels between the EU and the US.

Order data is processed on Shopify's infrastructure, which stores data mainly in the United States and Canada. When personal data leaves the EEA, we use a transfer mechanism allowed under Chapter V GDPR: usually the EU–US Data Privacy Framework adequacy decision for certified US recipients, or the European Commission's Standard Contractual Clauses where no adequacy decision applies.

Legally required data. Customs and shipping data needed to deliver your order in the US is transferred under Article 49(1)(d) GDPR, for important reasons of public interest. Objecting to this would make delivery impossible.

5

Cookies

We use cookies for essential site functions, for analytics and, only with your consent, for advertising. You control this through our consent banner and your browser settings.

Type of cookie Purpose Consent needed?
Essential Checkout, cart, login session, fraud detection No, strictly necessary
Analytics Traffic analysis, improving the site Yes
Marketing Personalized ads, retargeting Yes, explicit consent

Analytics and marketing cookies are only placed after you accept them in our consent banner, and you can change your choice at any time. We respect Global Privacy Control and Do Not Track browser signals where technically possible. California residents can opt out of sharing for cross-context advertising by emailing info@vilkoo.com with the subject "CCPA – Opt Out of Sharing".

6

Your GDPR rights

Because Peter Hulspas, Sole Proprietorship is based in Sweden, the GDPR applies to how we handle data. These rights are available to all our customers, wherever they live.

Right What it means
Access Find out whether we process your data and get a copy
Rectification Have incorrect or incomplete data corrected
Erasure Ask us to delete your data, subject to legal retention rules
Restriction Pause processing while a disagreement is being resolved
Portability Receive your data in a structured, machine-readable format
Objection Object to processing based on legitimate interest; you can always object to direct marketing

How to make a request. Email info@vilkoo.com with the subject "Privacy Request", your name, the email address used for your order and a description of your request. We respond within one month, which can be extended by two more months for complex requests.

If you believe we have handled your data unlawfully, you can file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), Box 8114, 104 20 Stockholm, Sweden, at imy.se. US residents can also contact the FTC at ftc.gov or their state attorney general.

7

California privacy rights (CCPA)

California residents have extra rights under the CCPA/CPRA, next to the GDPR rights above. You can rely on whichever gives you the strongest protection.

Right to know

Ask what we have collected, why, and who we shared it with.

Right to delete

Ask us to delete your data, with exceptions such as completing a purchase or legal retention.

Right to correct

Ask us to correct personal information that is wrong.

No discrimination

We won't refuse service or charge you differently for using your rights.

We do not sell your personal information as defined in the CCPA. To use your rights, email info@vilkoo.com with the subject "CCPA Request". We confirm receipt within 10 business days and respond in full within 45 days (extendable by another 45 days with notice). You may appoint an authorized agent to make a request for you, with your written and signed permission.

8

Retention and security

Order and accounting data

Kept for 7 years from the end of the relevant financial year, as Swedish bookkeeping law requires. After that, it's deleted or anonymized.

Marketing data

Kept while you're subscribed. When you unsubscribe, we keep a minimal record so we don't contact you again.

How we protect your data

Your data is protected with industry-standard technical and organizational measures.

SSL/TLS encryption across the whole site, PCI DSS compliance through our payment processor, and access to personal data limited to people who need it to process orders or help customers. We never see or store your full card number.

No system is 100% secure. If a personal data breach happens, we notify the Swedish Authority for Privacy Protection (IMY) within 72 hours where Article 33 GDPR requires it, and inform affected customers directly when the breach poses a high risk, in line with applicable US state breach notification laws.

9

Changes and contact

We review this Privacy Policy regularly. For important changes that affect your privacy rights, we post a notice on vilkoo.com before they take effect, and email you where required.

Privacy contact

Peter Hulspas, Sole Proprietorship
Kilarna 150, 66292 Åmål, Sweden
Reg. no. 198010105057 · VAT SE801010505701
Email info@vilkoo.com · Phone +46 76 208 33 80
Subject line for requests: "Privacy Request"

Questions about your privacy?

We respond to privacy requests within 30–45 days, depending on the type of request.

Email info@vilkoo.com

This Privacy Policy applies to personal data processed by Vilkoo (Peter Hulspas, Sole Proprietorship) through vilkoo.com, effective September 20, 2026. As a controller based in Sweden, we are subject to the EU GDPR; California residents are also covered by the CCPA/CPRA. Kilarna 150, 66292 Åmål, Sweden · Reg. no. 198010105057 · VAT SE801010505701

© 2026 Vilkoo · Peter Hulspas, Sole Proprietorship

Kilarna 150, 66292 Åmål, Sweden · Reg. no. 198010105057 · VAT SE801010505701

+46 76 208 33 80 · info@vilkoo.com · vilkoo.com