Pick the items you like on vilkoo.com, add them to your cart and go to checkout. Fill in your shipping address and payment details and confirm. An order confirmation email follows within a few minutes. Nothing after 15 minutes? Take a look in your spam or promotions folder.

Yes, as long as it hasn't shipped yet. Orders are usually prepared within 1–3 business days. Email info@vilkoo.com with your order number and what you'd like to change. Once your order is on its way we can't change or cancel it anymore, but you can still return it after delivery.

No. You can check out as a guest. Tracking your parcel and starting a return work without an account too.

Often it does. Email info@vilkoo.com with the product name and we'll let you know if and when we expect it back in stock.

Shipping is free on every order. We prepare your order within 1–3 business days, and delivery then takes about 8–10 business days, so you can expect your items within roughly 9–13 business days. We email you a tracking link as soon as your parcel ships. Our Shipping Policy has all the details.

We deliver to addresses in all 50 US states. Carriers sometimes can't deliver larger items such as floor lamps to a P.O. Box, so please get in touch before ordering if a P.O. Box is your only option.

First check your tracking link. If it hasn't updated for more than 5 business days after the expected delivery date, email info@vilkoo.com with your order number. We'll look into it with the carrier.

Have a look around your porch, mailbox area and with neighbors, as carriers sometimes leave parcels in a safe spot. Still missing? Let us know within 48 hours of the delivery date and we'll start an investigation with the carrier.

You have 30 days from delivery to return an item. It needs to be unused and in its original condition and packaging. Read our full Returns & Refunds Policy for all conditions.

Send an email to info@vilkoo.com with your order number, the item you want to return and why. Within 1–2 business days you'll receive a return authorization number and clear instructions.

If you simply changed your mind, return shipping is paid by you. If your item arrived damaged, faulty or wasn't what you ordered, we pay for the return shipping.

We refund you within 5–10 business days after we receive and check your return. The money goes back to the payment method you used. We never charge restocking fees.

We're sorry, that shouldn't happen. Email us within 48 hours of delivery with your order number and photos of the item and the box it came in. You choose between a replacement or a full refund, and we cover any return shipping.

Not anymore at that point, but you can return it within 30 days of delivery under our normal return policy.

Yes. Our lamps and other electrical items are made for standard US household outlets (110–120V), unless the product page clearly says otherwise.

No. Light bulbs are not included with our lamps and fixtures, unless the product page explicitly states that a bulb is included. The recommended bulb type and maximum wattage are shown on the packaging and/or on the lamp itself. Please never use a bulb above that wattage.

Some items, such as floor lamps and larger decor pieces, need light assembly. Instructions are included in the box. Ceiling lights and other hard-wired fixtures should be installed by a qualified electrician.

We show our products as true to life as we can. Your screen settings and room lighting can make colors look a little different, and natural materials like wood, rattan, linen and ceramic vary slightly from piece to piece. That natural variation is part of their character and isn't a defect.

Where a manufacturer's warranty applies, you'll find the terms on the product page or with the item. This comes on top of your rights under US federal and state consumer law. To make a claim, email info@vilkoo.com with your order number and a short description of the problem.

If the problem comes from a manufacturing fault, contact us at info@vilkoo.com with your order number and a description or photo of the issue. We'll check it against the warranty and your legal rights and arrange a repair, replacement or refund where that applies.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay, plus any other option you see at checkout. The full amount is charged when you place your order. More in our Payment Policy.

Yes. Our store runs on Shopify, which is PCI-DSS certified, and every page is protected with SSL encryption. We never see or save your full card number or security code.

Your bank decides whether a payment goes through. Common reasons are a typo in the card details, a spending limit or a security check. Try a different payment method or give your bank a call. Still not working? Email info@vilkoo.com and we'll help.

The quickest way is email: info@vilkoo.com. You can also call +46 76 208 33 80 We answer within 1–2 business days.

Vilkoo is run by Peter Hulspas, Sole Proprietorship, a registered business in Sweden (Reg. no. 198010105057, VAT SE801010505701), located at Kilarna 150, 66292 Åmål, Sweden If you need any company documentation, email info@vilkoo.com

Please email us first, as we solve nearly every issue directly. If you still feel your concern hasn't been resolved, you can contact the Federal Trade Commission at ftc.gov or the consumer protection office of your state attorney general.